Where do I buy Airport Shuttlebus tickets?

You can buy tickets online and either print them out or present the ticket on your smartphone.  You can also buy tickets from our office situated inside the Ballarat Railway Station or by phoning the office on 03 5333 4181.  Your local travel agent can also make bookings for you. We strongly recommend pre-purchasing tickets in order to guarantee a seat but tickets can also be purchased from the driver using Eftpos or card if seats are available – no cash is accepted.

 

Do you offer a discounted price for the purchase of return Tickets?

Yes, we do offer return tickets at a reduced rate – see our Fares page  

Please note that our drivers are able to process new bookings for passengers without a ticket but they can only create One way bookings. 

 

What payment methods do you accept?

We accept payment by card only.  No cash is accepted.  Eftpos and all major credit cards are accepted – Mastercard, Visa, Amex and Diners. We do not impose any surcharges for card payments. 

Drivers can also process Eftpos and credit card payments.  

I do not have a credit card. Can I book a ticket?

No, you will need to pay by card at time of making a booking.  A family member or acquaintance may use thier card to process payment if required.

 

Services departing on time

Our services depart on time and operate according to our published timetable and will depart Ballarat and the Airport at these times.  For pickups from other stops (Ballan, Bacchus Marsh and Melton) times can be delayed slightly depending on other pickups on the route.

 

Does the driver wait for me or phone me?
No, we run to a schedule as per above

 

What happens if I miss the bus that I was booked on?

Your ticket is valid for the next available service – providing there is spare seats on the bus. (Passengers booked on that service will have priority)  Please ensure you have your ticket or booking number available for the driver, if you cannot provide either you will be asked to pay again.  You may contact the office to obtain a refund once you can provide proof of purchase.

Please note that if you are booked on the last service of the day and your plane is delayed – the bus will still adhere to our timetable and will depart at the advertised time (The bus service operates to its timetable – just as trains do or other public transport).  Please be aware that if you think there is a chance that the plane may be delayed you may need to make alternative travel arrangements.

 

Who do I contact for lost property?

If you have left something on-board our vehicle please contact the Shuttlebus office on info@airportshuttlebus.com.au or phone 03 5333 4181.

 

I need to book for today’s bus, is that possible and is there room at such late notice?

YES, you can book and pay online 24/7 or phone our office.  Please note that there is a  20 minute cut-off for bookings prior to the service commencement time from Ballarat or Melbourne Airport.


Can I be picked up or dropped off from my house or accommodation?

No, sorry but we only pick up and drop off at our designated stops


How much luggage can I take?

We allow 1 standard suitcase and 1 small a carry on bag per paying customer.   There is a small extra charge for other items. For the latest prices see our Fares page.


I am a pensioner / health care card holder. Is there a concession fare for me?

NO, unfortunately we do not have a separate fare for pensioners/health care card holders.


Can I take my pet with me when I travel?

No, we are not able to carry pets.  No animals are permitted inside the cabin, in trailers or carried in vehicle luggage bins.  Assistance dogs are permitted where documentation is presented.


I am planning on travelling to the Airport to bid farewell to someone before they catch their flight and returning to Ballarat on the same day.  Do you have a special price?

YES, we call this our ‘Same Day Travel’ ticket.  Just enter in the return travel details and our system will automatically charge you the reduced rate.


 


How long does the trip take?

We allow 1hour 35 minutes for most trips – this includes all scheduled stops.


I need a receipt so my employer can reimburse my travel expenses.
Our tickets are also tax invoices.  Our website enables you to email or print your ticket.  Tickets booked over the phone can be emailed.  A link to your ticket will be sent via SMS if you purchase a ticket directly from the driver. 


When should I book my ticket for the bus?

We strongly advise booking your tickets early to guarantee a seat.  Also see Question 1 above


I have not made a booking.  Can I still travel on the bus?

Yes, as long as we have vacant seats on the bus – our drivers can issue tickets and collect payments by card – no cash is accepted.  Please note though that some pickup points are by booking only.


What happens if I miss the bus that I was booked on?

Your ticket is valid for the next available service – providing there is spare seats on the bus. (Passengers booked on that bus will have priority).  Please ensure you have your ticket or booking number available for the driver, if you cannot provide either you will be asked to pay again.  You may contact the office to obtain a refund once you can provide proof of purchase.

Please note that if you are booked on the last service of the day and your plane is delayed – the bus will still adhere to our timetable and will depart at the advertised time (The bus service operates to its timetable – just as trains do or other public transport).  Please be aware that if you think there is a chance that the plane may be delayed you may need to make alternative travel arrangements.


What happens if I purchase a ticket but don’t use it?

The ticket is valid for 2 years – or contact the office for a refund.


What happens if I lose my ticket?

You will always be asked to produce a ticket number if you wish to travel on a bus other than the one you were booked on as drivers will only have access to list of passengers booked on their service.  If you cannot provide one you will be asked to pay again.  You may contact the office to obtain a refund once you can provide proof of purchase.


Do the vehicles have toilets on board?

Unfortunately, our vehicles do not have toilets on board.

Infants and child restraints

Buses and coaches are exempt from rules regarding child restraints.  Adults may wish to nurse small children on their laps and ensure the seat belt is placed around the both of you – similar to flying in an Airplane.  However, Road safety experts recommend you bring your own suitable child restraint and fit it properly into the bus – each of our vehicles have at least 4 seats fitted with child restraint bolts.  Airport Shuttlebus and/or its driver will not be responsible for fitting the restraint or for any claim, loss or damage suffered by a passenger caused by the restraint.  Airport Shuttlebus does not supply child restraints and will not be responsible for storing the restraint.

Need assistance at the Airport?

The Airport now provide assistance 24 hours a day, 7 days a week.  The Melbourne Airport Customer Service Team can assist for any reason ie. directions or assistance with luggage.  They can be contacted on 03 9297 1318.  They also have a direct contact button located within 20-30 metres of our bus stop signed -‘Need Help?’.

 

Mobility

We endeavour to accommodate our disabled passengers and we do have wheelchair equipped vehicles available.  These vehicles must be booked at least 48 hours in advance by telephoning our Airport Shuttlebus office. The wheelchair lift is available to/from Ballarat or Melbourne Airport bus stops only.  Each disabled passenger needs to ensure they can board and disembark the bus with minimal assistance or, alternatively, to travel with a carer/companion.  Airport Shuttlebus can issue companion cardholders with a second ticket for their companion to travel at no charge. 

For those passengers with mobility issues but travelling without a wheelchair, you can contact the Melbourne Airport Customer Service Team on 03 9297 1318 Monday – Friday and their staff will meet you with a wheelchair at your preferred drop-off location – Allow at least 48 hours notice

What days do your Airport Services operate throughout the year?

Our services to/from the Airport operate every day of the year EXCEPT Christmas Day.


Where is the ‘Drop off Point’ at the Airport and how do I find my Airline Departure Terminal?


I’m having trouble viewing the timetables online.

If the timetable online will not display correctly on your browser then try the link to the PDF versions at the bottom of each timetable page.  These PDF versions are also useful if you wish to print the timetable.